What to Do When a Purchased Microtransaction Item Is Missing?

Last update: 2025-11-24

Did you purchase a microtransaction item and it doesn't appear on your account?

• Give it a moment - depending on the internet weather, a purchase can take a minute before appearing on your account.
• Restart the game as well as Steam/ Epic Games Store Client or your console.

If after taking those steps the purchase is still not appearing, please open the ticket and make sure to mention:

• Which item have you bought.
• The approximate time of the transaction.
• Your Steam/Epic/PSN/Xbox username if it's different than your in-game name.
• A screenshot of purchase confirmation email with your username visible.

We'll get back to you as soon as we can!

Have more questions?

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