# Refund Policy

_Last updated: 25th July 2024_

## 1. Platform Purchases

Platform purchases are the ones made through a first-party store, such as Steam, the Epic Games Store, the PlayStation Store or the Microsoft Store.

These orders go through their platforms and systems, meaning we're unable to track or validate these purchases.

As such, we cannot process refund requests for them. You’ll need to contact the store you purchased through and request a refund directly with them.

Please note, each platform has its own refund policy, and we cannot help if the purchase you wish to refund doesn’t meet the required refund conditions.

To be super clear; **we are unable to process refunds for purchases made through first-party storefronts**. Predecessor Support won’t be able to help you out with those cases.

### HELPFUL LINKS

- If you bought items on **Steam**, please contact them [here](https://help.steampowered.com/en/).
- If you bought items on **Epic Games Store**, please contact them [here](https://www.epicgames.com/account/transactions).
- If you bought your items on **PlayStation Store**, please contact them [here](https://www.playstation.com/en-gb/support/contact-us/).
- If you bought your items on **Microsoft Store**, please contact them [here](https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders).

## 2. In-game purchases

In-game purchases are the ones made within Predecessor, using a currency like Platinum or Amber as payment.

All purchases made in the Predecessor’s in-game store are at this time **final and cannot be refunded**.

As a result, please be careful when shopping to make sure that you check the following before you complete your purchase:

1. _You’re buying the correct item._
2. _You like the item you're buying_
3. _You can use the item you're buying._
4. _If you’re purchasing a bundle, you're aware of the bundle's contents._
5. _You have checked the available bundles and store deals before making a purchase to ensure you're getting the best deal._

Whether accidental or purposeful, our policy is the same: we cannot give refunds.

In the extremely rare event that you believe a purchase happened due to a bug or problem with our game, you can contact us and describe the error in as much detail as possible so we can investigate what happened as a bug. Such cases will be handled at the discretion of our support team and on a case-by-case basis.